Confirmation Policy
Upon booking a tour package with MountainTrek.in, a confirmation email will be sent containing all relevant reservation details. We request that you review this information carefully. If you notice any discrepancies or have questions, please contact our support team promptly for assistance.
Cancellation Policy
We understand that travel plans may change. To maintain fairness and transparency, our cancellation policy is as follows:
- 30 days or more before the date of travel:
A cancellation fee of 25% of the total booking cost will be charged. - 15 to 29 days before the date of travel:
A cancellation fee of 50% of the total booking cost will be charged. - Within 14 days of the date of travel:
A cancellation fee of 100% of the total booking cost will be charged. No refunds will be issued.
Refund Policy
- All applicable refunds will be processed within 15 to 20 business days from the date of cancellation.
- The timeline for the credit to reflect may vary depending on the payment method, bank processing cycles, and the payment gateway used.
- Refunds will be made only to the original payment source.
Payment and Travel Terms
Hotel Check-In
Standard check-in time at hotels is 11:00 AM. Early check-in is subject to availability and may incur additional charges.
Transportation Services
Transportation is provided strictly as per the confirmed itinerary. Vehicles will not be available at the guest’s discretion beyond the planned schedule. In hilly areas, air conditioning in vehicles may be less effective or disabled for safety reasons.
Rate Revisions
Package prices are subject to change without prior notice in the event of unforeseen circumstances, such as:
- Strikes, natural calamities, or Force Majeure events
- Sudden fuel surcharges or transportation cost hikes
- Traffic delays, flight/train disruptions, or hotel overbookings
- Regulatory or tax changes beyond our control
In such situations, MountainTrek.in will attempt to offer suitable alternatives but cannot be held liable for compensation or refund claims resulting from these conditions.
Company-Initiated Cancellations
We reserve the right to cancel any booking after confirmation due to operational or unforeseen reasons. In such cases, a full refund of the amount received will be processed promptly. No additional compensation shall be applicable.
Guest Behavior and Responsibilities
To ensure a pleasant and safe experience for all guests, we expect the following:
- Guests must not engage in disruptive, offensive, or unsafe behavior that may affect the comfort of other travelers or our staff.
- Littering is strictly prohibited. Guests are expected to maintain the cleanliness of natural surroundings and follow responsible tourism practices.
- Any form of physical or verbal abuse, harassment, or misconduct may result in the immediate termination of services without a refund.
- Guests must abide by local laws and customs, and refrain from carrying prohibited substances or participating in illegal activities.
Failure to comply with these expectations may result in removal from the tour, without refund or further responsibility from MountainTrek.in.
Registration Policy
Once a booking is confirmed and registered, it is non-transferable and non-refundable, except in accordance with the cancellation terms above. Please confirm your availability and travel plans before finalizing your registration.
Personal Responsibility
Guests are solely responsible for the safety and security of their personal belongings.
MountainTrek.in shall not be held liable for any loss, theft, or damage to personal property during the tour.
Contact Us
For any queries regarding your tour, booking, or this policy, please contact:
MountainTrek.in
Email: info@mountaintrek.in
Phone: +91-8178386518
Website: www.mountaintrek.in